The FCA has published its Business Plan for 2020-2021. Whilst the pandemic is a major theme obviously, the FCA has set out its 5 Key Priorities over the next 1-3 years. These are: (1) the FCA’s own transformation (this includes making quicker decisions); (2) enabling effective consumer investment decisions (pension product mis-selling seems to be a focus); (3) enabling effective consumer investment decisions (this includes helping consumers find products that meet their needs); (4) making payments safe and accessible (there seems to be a focus on the rapid growth in payment services); and (5) delivering fair value in a digital age (this includes a focus on the price of financial products and issues such as penalising customer loyalty). Have a look in particular at Chapter 4.